A deposit is payable at the time of booking. The deposit secures a vehicle for your requested dates and is deducted from the overall charges. Before paying the deposit you must ensure that you have read, understood, and accept the terms and conditions of this Hire Agreement and our Insurance. If you subsequently fail to satisfy any of these terms and conditions you may forfeit the booking deposit and may be liable for other fees.

The balance of the cost of your hire is payable a minimum of 6 weeks prior to the start of the hire period. If you are booking within 6 weeks of the start of the hire period, full payment is due at the time of booking.

Payment of Hire Charges: You understand and agree that we do not accept payment by cash and that all hires must be paid by credit/debit card, in part or full. Pre-paid credit cards are not accepted. The credit/debit card presented must always be in the name of the main driver.

Prices quoted are payable in UK pounds sterling, net of any currency variances and bank charges.

You must pay the agreed hire charge and any other charges incurred during the hire period according to this Agreement, including:

• the cost of any damage or loss to the vehicle or its equipment which was not noted on our pre-hire inspection and which is not covered by our insurance;
• any other uninsured damage to, or loss of, the vehicle, the keys or its equipment;
• excess mileage at the rates published;
• the insurance excess (in the event of an insurance claim);
• all parking fines, traffic violations and other charges incurred (we may charge an administration fee if we have to handle these on your behalf);
• charges demanded lawfully by a third party as a result of the vehicle being parked or left upon land which is not a public road.

If necessary you consent to us notifying any authorities, organisations or enforcement agencies of your or any driver details, to effect a transfer of liability.

You must lodge a £1,500 Security Deposit with us to cover:

• any damage, costs or losses (whether negligent, wilful, accidental or otherwise) not covered by our insurance;
• any additional charges, costs or losses you incur or are liable for whilst using the vehicle (e.g. the insurance excess, excess mileage, additional cleaning charges, fuel etc).

The Security Deposit is refundable on safe return of the vehicle in the condition in which it left us (including all equipment).

The Security Deposit must be paid using a credit or debit card in the name of the hirer. We do not accept cash security deposits. If you use a credit card, the amount of the deposit is ‘pre-authorised’ against your card which means that although the money is not taken immediately, you will not be able to spend it until it is unblocked after you return the vehicle (so it does count towards your spending limit). Alternatively, we can take the deposit against a debit card and refund it on return of the vehicle in the condition in which it left us.

Should there be any damage or requirement for any repair or replacement (or other reasonable costs) the costs will be deducted from the Security Deposit before the balance is returned to you. By signing this agreement you agree to pay all charges upon request and authorise us to deduct from the Security Deposit any amounts due. We reserve the right to retain the Security Deposit for such period as is necessary to quantify the charges incurred before deducting them from the Security Deposit.

Where the Security Deposit is insufficient to cover our uninsured or other additional costs, charges and losses, you must pay any additional amounts due.

If we require you to pay for any damage or loss we will always itemise and detail any charges incurred and allow you reasonable time to review them.

You have agreed to hire the vehicle for the period shown in your Booking Confirmation. If you do not return the vehicle on time to the agreed return location you will be charged for every additional day or part-day.

Please note that unless agreed with us, unused hire days (or early returns) are non-refundable.

The hirer and any driver confirm that you:

1. i) are not under the age of 25 or over 75 years of age.
2. ii) have held a full UK or EU licence for a minimum of two years.

iii) have not had your licence suspended for any period within the last three years.

1. iv) have not been involved in more than one fault incident within the last three years.
2. v) have no more than two convictions with a maximum of 3 points per conviction.
3. vi) have not obtained a BA (Disqualified Driver), DD (Reckless/Dangerous Driving) or UT (Theft or Unauthorised Taking)

Only those named drivers are permitted to drive the vehicle. Please note other terms and exclusions in the Agreement and our Terms and Conditions of Insurance.

Where you request to add an Additional Driver to the Hire Agreement we will decide whether or not we agree to adding that Additional Driver. You agree to pay any additional fees for us doing this as specified on our website or as notified to you.

When you collect the vehicle you must complete:

• a pre-hire inspection with us (this will include fixed equipment e.g. roof rack, roof tent, awning etc and the vehicle inventory e.g. table, chairs, stove, cutlery etc);
• a short ‘orienteering’ session so you are familiar with the vehicle (you must allow 60 minutes for this).

When you return the vehicle you must:

• notify us if for any reason you cannot return the vehicle at the agreed time (you will not be covered on our insurance beyond any agreed return time);
• ensure it is reasonably clean inside and out (our prices include standard valet upon vehicle return and additional cleaning charges may apply if return condition is poor);
• All rubbish/recycling must be disposed of prior to returning the vehicle
• hand the keys back to us personally (unless otherwise agreed in writing);
• complete a post-hire inspection with us;
• ensure it has a full tank of fuel (or pay our refuelling charges).

If you return the vehicle outside of business hours you remain responsible for the vehicle and its equipment until a post-hire inspection is completed (which will be no more than 24 hours after you return the vehicle).

Some damage may not be apparent at the post-hire inspection, such as mechanical damage (for example in areas such as the engine, fuel tank or clutch) or damage may be hidden by adverse light or weather conditions. If we find any damage after you have returned the vehicle we will notify you as soon as we can.

The vehicle will be supplied with a full tank of fuel and should be returned to us with a full tank of fuel. If you return it to us without a full tank of fuel, you will be liable to pay us for the fuel required to fill up the vehicle at our local garage, plus a fee of £25.

You must not:

• use the vehicle for hire, reward or driver training;
• carry more passengers than the vehicle has seatbelts;
• fit any additional equipment to the vehicle including racks or tow bar accessories unless agreed with us in advance;
• apply any livery, branding, transfers or marks or paintwork to the vehicle;
• drive the vehicle outside Scotland, England and Wales, unless we have given you written permission.

You must:

• use the vehicle within the limits of the law;
• accept our right to refuse to hire a vehicle to any driver without providing a reason for our refusal.

This Agreement will be governed by the laws of Scotland.

Our vehicles are equipped with roof racks, roof tents, tyres and other modifications that significantly increase the height of a standard vehicle.

You must note the vehicle height and be aware that the vehicles’ approach or departure angle may increase this height.

You are responsible for any damage to the vehicle caused by hitting any low-level object such as car park height barriers, bridges and low branches.

The roof tent is for a maximum of two people only. This can be two adults or an adult and a child.

You can only carry a dog in the vehicle with our written permission and, if given:

• the dog must travel and sleep in the dog transport box;
• the dog is not permitted in the vehicle cab;
• the dog must not be allowed in the roof tent;
• you understand that animal damage to the interior of the vehicle, roof tent or other equipment is not covered on our insurance.

Dynamic forces are much higher than static forces so it is critical that you secure all loads in the vehicle using the load restraint systems the vehicle is supplied with. Heavy loads can and do move and the weight of the load alone should never be relied on to hold the load in place. Keep in mind that once moving, forces to prevent the load from continuing to move are much higher than if the load was static.

Additional lashings are provided in the vehicle so you must use them to secure any additional load that you are carrying. You must never risk an unsecure load.

You may only use the vehicle for towing, or for carrying bicycles, with our written permission and, if given:

• you must use legal and safe equipment;
• you must not load the vehicle beyond the Manufacturer’s weight or towing recommendations;
• you must ensure that any load or goods carried inside or on the vehicle, and any towed trailer and its contents, is secured safely;
• you understand that loads carried in or on any towing equipment or bike rack are not covered by our insurance.

If your vehicle is equipped with a roof or ground tent:

• if you experience lightning, for safety, you must exit the roof or ground tent and shelter in the vehicle;
• ensure that you close and secure the roof tent before driving;

smoking, vaping or naked flames are not allowed in any part of the vehicle, roof tent, ground tent or awning

You must only use the cooking equipment supplied with the vehicle if you are confident and competent in their use and:

• you must NEVER use the cooking equipment inside the vehicle, roof tent, ground tent or an enclosed awning;
• if you decide to cook under cover of any kind you must ensure:
• there is adequate ventilation, head height and distance to the vehicle and accessories;
• you are alert to the risk of fire and the possible build-up of carbon dioxide (or worse, carbon monoxide);
• use the stove windshield to limit the risk of flare-ups;
• you must ensure that you have easy access to the fire extinguisher/blanket supplied with your vehicle.

• under all circumstances you understand that our insurance does not cover damage or loss of any kind whilst driving ‘off road’ (i.e. not on a legal highway);
• if you drive ‘off road’ intentionally or unintentionally you indemnify us of any consequence of any kind and you agree that any damage or excess wear and tear to the vehicle, any injury to any party, or loss of any kind, or any resulting legal action is your responsibility.If the vehicle is to be driven on unsealed or unsurfaced roads, byways, ‘green lanes’ or unclassified roads at any point during your hire:
  • you must notify us in advance if you expect to use any of these road types extensively, and we must agree in writing to you doing so;
  • you must only do so under conditions and in an environment appropriate to your experience and skill level;
  • you must only do so under conditions, and in a manner, that are non-damaging to the vehicle;
  • you understand that doing so is at your own risk.
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  IMPORTANT: Many unsealed or unsurfaced roads, byways, and unclassified roads are legally classed as roads and therefore The Highway Code, road safety and vehicle rules, and Driving Law and other relevant Legal Obligations apply.You must not drive the vehicle off legal roads unless we have agreed that you may do so in writing in advance of your booking:

IMPORTANT: It is illegal to drive a motor vehicle on, private land, Forestry Commission land or any land that is not forming part of a road without authorisation.

Please be aware that our vehicles may be equipped with tracker devices that live track and record their movements.

You must:

• treat the vehicle and its equipment with care and respect;
• take all reasonable steps to maintain the vehicle;
• contact us if you become aware of a fault;
• notify us of any damage caused to the vehicle;
• not let anyone work on the vehicle without our permission;
• protect the vehicle and its equipment against weather or other environmental conditions which might cause damage (e.g. wind damage resulting from the awning being deployed, or leaving the vehicle windows open when it rains);
• not allow smoking or vaping in the vehicle, roof tent, awning or any ground tents we hire to you;
• seek our guidance if you are uncertain about the use of any part of the vehicle or its equipment.

You must:

• lock the vehicle when you are not using it;
• take the keys out of the ignition when you are not in the vehicle and keep them with you;
• use any security device provided;
• do not leave vehicle equipment, accessories or your own belongings on display;
• ensure that the vehicle equipment and accessories are secure using all locks and padlocks.

To maintain and protect the vehicle we may fit and use electronic devices to monitor its condition, performance and operation and/or to live track its movements. This data may be used both during and after termination of the hire period. A condition of hire is that you consent to the use of such devices, and to the collation, storing and use of the information arising from them.

We assure you that:

• we have maintained the vehicle to a legal standard;
• that the vehicle and its equipment are suitable for hire at the start of the hire period;
• we will identify and tell you about any existing damage before you drive the vehicle.

We are responsible:

• if someone is injured or dies as a result of our negligence, act or failure to act;
• for loss or damage to your property left in the vehicle if the loss or damage results from our negligence or a breach of contract;
• if the vehicle or equipment does not match our description.

We are NOT responsible:

• for indirect losses which happen as a side effect of any main loss or damage and which are not foreseeable by you and us (such as loss of opportunity).

We want you to have the vehicle you choose, however we must allow for unforeseen circumstances. We therefore reserve the right to provide you with a suitable alternative. Should a substitute not be available, our liability is limited to a refund of monies paid by you to Overland Hire.

Our hire charges include the provision of vehicle insurance provided to us by Markerstudy Insurance Company Limited (or such other reputable insurer as we may use from time to time). We will have provided you with full details of our insurance policy separately. Please ask us if you have any questions regarding the extent of the cover provided.

By entering into this Agreement you confirm that you have read, understood, and are accepting the Conditions of our insurance.

Please note that although termed ‘comprehensive’ our insurance does NOT give you complete cover, for example:

• one amount for which you are not covered is called the “excess” which is £750;
• you are responsible for all costs incurred through your own negligence;
• your own property is not covered by our insurance.

You may decide to take out separate insurance to cover aspects of your hire that are not covered by our insurance.

The Hire Charge includes up to 200 miles/day averaged over the duration of the Hire Period.

• If your average mileage is between 200-300 miles per day, a surcharge of £0.45 per mile will be charged for the excess miles.
• If your average mileage is over 300 miles per day, a surcharge of £1.00 per mile will be charged for the excess miles

You must:

• notify the police;
• get the names and addresses of everyone involved, including witnesses;
• note the registration numbers, make and model of the vehicles involved;
• obtain details of the insurers of any third parties;
• if possible and appropriate, photograph the scene, the vehicles and damage;
• make the vehicle secure;
• notify Overland Hire as soon as is practical.

We will ask you to complete an accident report form. Failure to provide third party details and a completed accident report form may result in liability for double the standard excess.

In the event that the vehicle cannot be driven after an accident, a replacement or substitute vehicle is not assured.

For the avoidance of doubt, you accept that we will not be liable to pay any compensation or cover other losses or expenses as a result of an accident, subject otherwise to the terms, exceptions and conditions of this Hire Agreement and our Conditions of Insurance.

In the event of a breakdown you should consult the Vehicle User Guide and contact the breakdown service using the numbers provided and quote the car registration number as a reference:

• if the vehicle cannot be repaired, a replacement or substitute vehicle from Overland Hire is not assured;
• You are authorised to approve essential repairs up to a total cost of £100. All receipts must be provided in respect of any such repairs before any such costs can be reimbursed;
• You, not us, will be liable for the cost of any repairs, or other costs, resulting from reckless, negligent or imprudent use of the Vehicle by you or permitted by you including, for the avoidance of doubt, but not limited to the cost of towage, recovery, replacement Vehicle, equipment and/or car hire
• You will notify us by telephone of the breakdown as soon as possible in order to give us the opportunity to rectify the problem during the rental period.
• If the repair cannot be completed within 24 hours, and it is not the result of reckless, negligent or imprudent use of the Vehicle by you or permitted by you, we will endeavour to help you by providing a replacement Vehicle (if available). If your Vehicle cannot be repaired within 24 hours and a replacement Vehicle is not available, we will refund you the Hire Charge paid in respect of the remainder of the Hire Period. We are not responsible for any costs you have or may subsequently incur as a result of any such cancellation. This includes, but is not limited to, the cost of flights, ferries, fuel, hotels etc.

By entering into this Hire Agreement you accept that if the vehicle breaks down that our liability extends to either:

• replacing your vehicle with a similar one, if available, or;
• refunding your hire charge for any days you lose use of the vehicle.

For the avoidance of doubt, you accept that we will not be liable to pay any compensation or cover other costs, losses or expenses resulting from a breakdown (subject otherwise to the terms, exceptions and conditions of this Hire Agreement, our vehicle Insurance, and our Breakdown Policy).

You may wish to consider taking out separate travel insurance to cover you for any additional costs incurred in the event of a breakdown.

In the event of a puncture or damage to tyres / windscreen, you are liable for the cost of repair or replacement.

In the event that a tyre / windscreen is returned damaged at the end of your hire, it will be at our discretion whether to repair or replace it taking into account legal and safety requirements.

If you have a puncture / cracked windscreen during your hire, you may use any reputable garage to replace the tyre / windscreen with tyres / windscreen of equivalent specification and quality.

You will arrange for the tyre / windscreen to be repaired or replaced, as soon as possible after the incident.

In the event of the vehicle being stolen the first thing you must do is contact the Police and report the theft. Please then contact Overland Hire directly as the vehicle may be fitted with a tracking device that allows us to assist in its recovery.

If you won’t get the vehicle back in a safe condition to drive the same day our Breakdown Policy may – subject to your location and other factors – offer the following assistance:

By entering into this Hire Agreement you agree that we can process and store your personal information in connection with this Agreement including data collected from the vehicle. We may use your information to analyse statistics, credit control and to protect our assets.

You agree that if you break the terms of this agreement we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act 2018.

You may cancel your booking at any time by giving notice in writing, by e-mail, or by phone which will take effect on the date we acknowledge it to you.

In the event of a cancellation or termination, one of the following applies:

• 90 days or more prior to the Hire Period: Full Refund
• Between 89 and 42 days prior to the Hire Period: 50% Refund
• Less than 42 days prior to the Hire Period: No Refund

Any entitlement to a refund less than 90 days prior to the hire period is subject to a Booking Fee of £250.

Before you enter into this Agreement you may wish to consider taking out separate travel insurance to cover you for costs incurred in the event of a cancellation.

We are entitled to terminate this Agreement if you break its terms and you must then return the vehicle immediately. If the Agreement is terminated we may repossess the vehicle and any associated costs must be paid by you.

You understand and agree that if you fail to meet any conditions of this Hire Agreement or our Terms and Conditions of Insurance that you will be liable for the fees shown at Clause 28 above.